No1 Currency
Store S140 West-City Waitakere, 7 Catherine Street, Henderson, Auckland 0612, New ZealandAbout No1 Currency
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Store S140 West-City Waitakere, 7 Catherine Street, Henderson, Auckland 0612, New ZealandWe could not load the map for this listing.
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Absolutely disgusting customer service — do NOT go here. I went to Number One Currency to exchange $5000 NZD — my own money — and despite being 18 years old, legally an adult, I was refused service for absolutely no valid reason. The woman at the counter (an older Asian lady) didn’t greet me, didn’t explain anything — just took my ID, stared at it, and coldly said: “No, I’m not going to let you do the exchange.” When I asked why, she said: “Because you’re 18.” Excuse me? 18 is the legal age in New Zealand to do financial transactions, including currency exchange. I told her that clearly — “Yes, I’m 18. I’m an adult.” But instead of correcting herself, she doubled down with a nasty attitude, treating me like a child who didn’t know what I was doing. And the worst part? I was there with both of my parents. They didn’t need to do the transaction — it’s MY money. They were just accompanying me. But she ignored that and insisted someone else had to do it just because I’m young. That’s not just rude. That’s blatant age discrimination. And deeply disrespectful. What kind of company refuses to serve you just because you’re 18 — when you’re legally allowed to vote, sign contracts, and manage your own finances? If your staff can’t handle dealing with young adults, they shouldn’t be in customer service or handling people’s money. She treated me like I was invisible, like I didn’t matter. Maybe she thought because I’m young, I couldn’t have that amount of money. Newsflash: I can. And I did. This happened at the Henderson WestCity branch. I don’t know if she assumed I couldn’t possibly have earned that much money, or just didn’t want to deal with me — either way, it was humiliating and offensive. Do NOT waste your time here. If you’re under 25, or you simply expect to be treated with human decency, go anywhere else. Luckily, I went to Travel Money NZ at LynnMall afterward — and the difference was night and day. The staff there treated me with kindness, listened to me, and got the job done — because that’s what professionals do. This place? A complete joke. Shame on them.
It is disappointing to know that every time I have to send money to one of your branches - the system always has to update my information even if I have sent money recently.
It's not even 6pm and the asian lady says it's closed. Maybe change your trading hours to 5pm then
I recently had a very disappointing experience at the Western Union branch in Henderson. I went in to send money, but was treated in a way that left me feeling humiliated. The staff member I dealt with, a man of Indian descent, was extremely rude and unprofessional throughout the interaction. He demanded to see my bank statement and IRD statement, claiming it was a legal requirement from the New Zealand government. While I understand that certain documentation may be necessary for compliance reasons, the way he communicated this was unacceptable—abrupt, dismissive, and lacking any basic customer service skills. I have since escalated this matter to Western Union’s complaints management team in the hope that appropriate action will be taken and that staff receive training on how to treat customers with dignity and respect. I would strongly encourage Western Union to review the behavior and approach of their staff at this location. It is a zero star.
Lovely respectful, friendly and quick service. A+